Exchange Policy

At Encourage, we take utmost care in delivering high-quality products. However, if you receive a damaged item, we are happy to offer a one-time exchange under the conditions outlined below.

Eligibility for Exchange

An exchange will be accepted only under the following conditions:

• Required Video for Exchanges – Open Product Package: Create a video when you open the product packing and submit this video at our WhatsApp or Email ID for exchange.
• Original Condition: The product must be unused, unwashed, and returned with all original packaging, tags, and labels intact.

Non-Exchangeable Conditions

We do not offer exchanges in the following situations:

• Minor color variation due to screen/display differences
• Size issues (please refer to our size chart before ordering)
• Change of mind or personal dislike
• Late reporting (after 48 hours from delivery)
• Unavailable for video verification

Important Notes

• The replacement will be sent for the same product and size only (subject to availability).
• In case the product is out of stock, a store credit may be issued.
• We reserve the right to deny any exchange if the above conditions are not met.

Need Help?

For any queries or assistance regarding exchange, reach out to us:

Email: encouragefashionretail94@gmail.com

Phone: +91-7678554221